Citizens Advice consumer service
Phone number
Email address
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Need help with utilities?
Scroll to find out about how I can help
Please note that many agencies and organisations have formal complaints and appeals processes. I cannot intervene or help until all these channels have been exhausted.
How I can help:
- Raise concerns with energy suppliers, Ofwat, Ofgem and other regulators where appropriate
- Help escalate cases involving public bodies or regulated utilities
- Support constituents who are not receiving responses to formal complaints
What I can't do:
- I cannot cancel private bills or write off debt
- I cannot give legal or financial advice
Other helpful contacts
These organisations can help with a range of utilities issues.
Ofgem
Phone number
Email address
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Ofwat
Phone number
Email address
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FAQS
I cannot stop a disconnection myself, but I can help you escalate urgent cases with suppliers and regulators once you have used their formal processes.
Need to discuss your situation with me?
Call 01472 868 229 or send a message online.